Sadly, I'm caught in licensing limbo so I cannot call Symantec directly for assistance. We're still using the older Altiris Deployment Solution 6.9 SP6, but purchased licensing 2 months ago for Ghost Solution Suite 3.x moving forward. We are not ready to deploy GSS 3.1 and we're hoping to make it through this summer with Altiris DS 6.9.

That's the backstory.

The problem is I'm trying to collect an image for a Dell Optiplex 5040 and I keep receiving the error "EFI variable not found" in my Deployment Console.

I've been using Altiris long enough (from versions 6.5 to 6.8 to 6.9) and I've already worked through adding the Intel I219-V NIC drivers to my PXE configuration. I even went so far as to throw in the RAID drivers, also by Intel.

I've checked the BIOS of the Dell Optiplex 5040 and tried booting with different settings enabled/disabled, all with the same failed result.

A quick search on "EFI variable not found" sends me to TECH160342 article within Symantec, but doesn't offer any workaround.

As for the technical stuff, we're using Altiris Deployment Solution 6.9 SP6 (build 648). The workstation is a Dell Optiplex 5040, installed with Windows 7 Pro 64-bit, BIOS updated to latest 1.4.4. My PXE configuration uses WinPE4.0 x64, and I'm trying to collect the image using RDeploy in text mode.

My next best guesses are that I could try collecting the image as a GHO instead, or I could bite the bullet and just setup a GSS 3.x server. My only concern is whether I'd have the same problem with GSS or not, as I think it is more a UEFI BIOS concern than an Altiris issue.

Hello.

We deploying windows 7 image on machines but after image deployed successfully Windows and Microsoft office asking to activate.

Whats the post deployment task to activate windows and microsoft office.

Regards

Vikas

Looking for assistance locating WinPE5 x64 drivers for HP EliteOne 800 G2 (Touch) AiO computer.  Using Symantec Management Console DS 7.6  WinPE5.x x64 Preboot Automation Environment.  Loading drivers, using nicinfo.ini - cannot establish network connection.  PC network driver details show:  e1d65x64. We are unable to upload Windows10 image using automation. Any recommendations or suggestions?

Hello,

Last week I was having trouble booting into automation, and kept getting the error while "Validating IP Address: Restarting DHCP client service retry 1..." .

This is obviously a driver issue, and once the NIC hardware details are found, the .EXE driver file can be found on the manufacturers website. 

Since you can only add a .INF file, and the .EXE file from the manufacturer's website is compossed of many .INF files, can someone please document the correct steps to take in order to find the correct .INF file to add? 

Hello

We using Deployment solution 7.6 HF6. After image deployment task, boot to production task giving error but sucess on client side.

Brand-new installation of 8.0 HF2 with WinPE 10.

When trying to do a scripted OS install, the install fails with this:

ErrorMessage: Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message Exception in ExecuteClassException. Error Description is Unable to create new process. Value of Windows error code = 6 and message is The handle is invalid.

I thumbed through the logs, and I found this susipcious entry in SMP.log:

<event date='07/18/2016 08:37:45.6320000 -08:00' severity='1' hostName='minint-h2biqk6' source='DSTasks' module='DeploymentSolutionAgent.dll' process='PECTAgent.exe' pid='1660' thread='1476' tickCount='186640'>
  <![CDATA[..\ClientSOI\tcube_clientsoi.cpp@467 ERROR: Task XML is not correctly formed value=0, error=0
]]>

...and this in DSTasks.log:

[2016/07/18 09:15:50.504 1640:1176 0] File:ExecuteCommand.cpp,Line:4397 ERROR: Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process". Value of Windows error code = 6 and message is " The handle is invalid.
"

[2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4449 ExecuteClass::SetResult() - StopTaskCmdReceived = 0

[2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp:util::ExecuteClass::SetResult():4467. Value of nResult(@ReturnValue) = 1, Value of bResult(@Success) = 0

[2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4486 Output @errorMessage=Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process". Value of Windows error code = 6 and message is " The handle is invalid.
"
[2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4495  Task have completed. Failure return!!

[2016/07/18 09:15:50.520 1640:1176 1] ..\ClientSOI\tcube_clientsoi.cpp@368 Deleting Answer file =
[2016/07/18 09:15:50.520 1640:1176 1] ..\ClientSOI\tcube_clientsoi.cpp@377 Answer file not found. Continue..
[2016/07/18 09:15:50.520 1640:1176 1] ****** ExecuteClass:: In ExecuteCommandNoUser ******

[2016/07/18 09:15:50.535 1640:1176 1] ExecuteClass::Module Name = X:\Program Files\Symantec\Deployment\Ghost\GhConfig64.exe

[2016/07/18 09:15:50.535 1640:1176 1] ExecuteClass::Commandline =  /findactivewindows

[2016/07/18 09:15:50.535 1640:1176 2] ExecuteCommand.cpp@1911 calling ExecuteClass::ExecuteCommandNoUser().

[2016/07/18 09:15:50.535 1640:1176 2] ExecuteClass::@1944 Application Name is NOT NULL.

[2016/07/18 09:15:50.535 1640:1176 2] ExecuteClass::@1959 Command line is NOT NULL.

[2016/07/18 09:15:50.535 1640:1176 2] ExecuteCommand.cpp@1963 ExecuteClass::ExecuteCommandNoUser() - StopTaskCmdReceived = 0

[2016/07/18 09:15:50.535 1640:1176 1] ExecuteCommandNoUser()Successfully created process. nResult =1

[2016/07/18 09:15:50.551 1640:1176 1]  Calling ExecuteClass::ProcessAfterCreate()

[2016/07/18 09:15:50.707 1640:1176 2] ExecuteCommand.cpp@2044 ExecuteClass::ProcessAftercreate() - StopTaskCmdReceived = 0

[2016/07/18 09:15:50.707 1640:1176 2] ExecuteCommand.cpp@2081 ProcessAfterCreate:: dwExitCode=1

[2016/07/18 09:15:50.707 1640:1176 2] .util::ExecuteClass::GetActiveWindowsInstallationDrive:1678. Windows Active drive can not be found using GhConfig. Seraching for bcdosdevice.cgf file. Name of Tools is .n
[2016/07/18 09:15:50.723 1640:1176 1]

********** End of Task : ClientSOI **********

Thoughts?

Thanks!

I am currently running NS 7.6 HF7. I plan on moving to NS 8 in the next six months or so. I am waiting on a new server for NS and 8.0 will be a clean install. From the agent's perspective when the NS migration happens; should I leave the agents alone and let the new NS8 (with different server name) upgrade all my agents? Or should I do a mass agent removal with NS7.6 before I switch over the NS8?

Running 8.0 HF2.

Currently, I add drivers via the Driver Database Management bit of the web console, which can be a pretty slow and painful process.

Is there a way to, via a command line, add drivers from a specific folder, tagged appropriately, as if I were using Driver Database Management?

Thnaks!

I'm trying to get a Dell OptiPlex 980 to take a scripted install of Windows 7.

The scripted install of Windows 7 and the DeployAnywhere driver installation works fine, and the computer boots to Windows...however, the "Boot to Production" step never finishes.

In order to allow "Boot to Production" to finish, I have to go to the computer and log onto Windows (username "Altiris", password "password"). At this point, a notification in the lower-right corner tells me the video driver has been installed, and "Boot to Production" may then be considered finished.

The video controller is an ATI Radeon HD 3450, dell part number Y103D.

Thoughts?

Thanks!

I'm running 8.0 HF2, and I'd like to do the following in a single shot:

• Install WinPE or boot to WinPE USB flash drive
• Erase Disk
• Partition Disk
• Scripted install of Windows 7 or 10
• Boot to Production
• Join the domain
• Wait 30 seconds (this eliminates errors)
• Install MSIE11 via a .bat (Windows 7 only)
• Change local admin password
• Uninstall WinPE

Once this baseline is in place on the PC, I currently have a bunch of jobs run one after another that run .bat files to install the other software we use, Office, Acrobat, Firefox, etc., etc. This is pretty error-prone process, with frequent returned errors for one reason or another.

I'd like to know if I could use DS 8.0's software function to do one-shot software installs: "Install these software packages on these computers right now, but don't do it as a matter of policy if you ever see them without it again."

This is primarily for deploying employee workstations. If an employee with local admin uninstalls Firefox, I'll assume they want it that way, and I don't want DS "fixing" this.

Thoughts?

Thanks!

8.0 HF2

When I try to do a scripted install, whether via boot disk or booting to automation, about half the time, it fails with this error:

PectAgent.log

[2016/07/29 21:17:29.840 1788:1792 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1880 Task server List Xml= <response result="failure" code="7" description="The handler 'GetClientTaskServers' is failed to process request. Called without 'resourceGuid' parameter or with invalid.">The handler 'GetClientTaskServers' is failed to process request. Called without 'resourceGuid' parameter or with invalid.Request: source=192.0.2.175, version=8.0.2571.0, size=83, page=GetClientTaskServers.aspx</response>

[2016/07/29 21:17:29.840 1788:1792 0] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1909 Agent Exception, Error in Getting list of task servers from NS.. ErrorCode=0, SystemError=6
[2016/07/29 21:17:29.854 1788:1792 2] PECTAgent.cpp:160 Stopping PECTAgent. Please check for Network configuration or server name resolving problem and try again.

SMP.log:

<event date='07/29/2016 21:17:29.8540000 -08:00' severity='1' hostName='minint-n3rh9ca' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1788' thread='1792' tickCount='73062'>
  <![CDATA[..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1909 Agent Exception, Error in Getting list of task servers from NS.. ErrorCode=0, SystemError=6]]>
</event>

Altiris Log Viewer:

• Unable to get the package credentials for the specified request (Request: , Exception: System.FormatException: Unrecognized Guid format.
• Deployment Solution: Exception encountered while updating TCP IP information about a resourceUnrecognized Guid format.   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
• NSE dispatch failed for: id=5889, from: 0, to: 'Basic Inventory Capture Item' (1592b913-72f3-4c36-91d2-d4eda21d2f96)
• [1/3] Failed to process event: # 5889, 12.52 KB, C:\ProgramData\Symantec\SMP\EventQueue\EvtQueue\e1003179c0d645ca95bef9a00435e026.nse

In case this is relevant, the NS's name is dept-deploy, with a FQDN of dept-deploy.dept.example.edu, however, I have a DNS entry to let us reach it at deploy.dept.example.edu. The TS/PS is dept-deployss.

Thoughts?

Thanks!

I am in an environment where we are still running version 6.9 with SP6 for the deployment solution console.  I have an HP Z440 workstation that needs I need to create an image from.  It has a hybrid drive with the SSD acting as the drive the OS and all user files will sit on with the HDD acting essentially as an external hard drive.  Only programs file will be stored on the HDD.  I keep getting the error "RDeploy:  The disk was not found" when I am creating the system image.

Any help would be great.

Hi,

I was task by my company to create a package for SQL Server 2014 Developer edition, was able to successfully install it using command prompts and using a ConfigurationFile.ini. But when I was testing the command line using Quick Delivery It always fails can anyone help me with the correct triggers or command line?

Please see command combinations below.

Please see attached log files and command combinations below, maybe someone can give an idea what I am doing wrong. Thanks!

"setup.exe" /q /ConfigurationFile=ConfigurationFile.ini

Error code: -2147024894

"MS SQL Server 2014 Developer Edition\setup.exe" /Q ConfigurationFile="MS SQL Server 2014 Developer Edition\ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /Q ConfigurationFile "MS SQL Server 2014 Developer Edition\ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /Q ConfigurationFile=ConfigurationFile.ini

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /Q "MS SQL Server 2014 Developer Edition\ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe""/ConfigurationFile=ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /q /UnattendedFile "ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /q /UnattendedFile "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{5F9CA171-0E5C-40CB-A59A-2D6875C979FB}\cache\MS SQL Server 2014 Developer Edition\ConfigurationFile.ini"

Error code: -2067529716

"MS SQL Server 2014 Developer Edition\setup.exe" /q /IACCEPTSQLSERVERLICENSETERMS

Error code: -2067529716

Hello

We using Deployment Solution 7.6. We deployed many images earlier as well very smoothly.

Just now we have seen that on client machine image gets deployed successfully booted into production as per task sequence but each and every time it takes common name like ABC-123456.

Whenever we deployed image on any model machines it take by default this name only and because of that boot to production task gets failed.

When we deploy image on virtual machine it will not take common name this happened only Physical machine.

Is there any reason why always it takes common hostname when we deply image. 

We use jobs and task for most of the software delivery. I would like to start using policy as a delivery method as well.

The problem is how do i get the results of the delivery? What failed? Which hosts? If i have 10 different apps, ho wdo i know is any failed?

Thank you.

I believe this issue started to occur duing the latest HF that was released...I believe it was HF2.  I am not completely sure. 

The issue occurs when trying to capture an image. We have gone through all the normal steps to try and remediate it, but it appears it keeps happening and I was wondering if anyone can assist me.

Error Message:
"Windows could not parse or process the unattend answer file for pass [specialize].  The settings specified in the answer file cannot be applied.  The error was detected while processing settings for component [Microsoft-Windows-Shell-Setup]."

Steps Taken:

• Recreated task in Altiris Console
• Cleared out all the files in both "panther" folders
• Ran sysprep manually from the Windows 10 machine
• Modified the three registry settings that was done in Windows 7 as a test

I believe there are a few other steps, but anyone seen this issue or a few other steps we can try?

Greetings

Just spun up a new reference VM to capture an image of Win10, fully updated with the anniversary update.

Upon deploying the image I find that my configuration task is not renaming the machine after imaging. The task joins the domain, but keeps the name of the captured reference VM, even though "leave existing" is listed under the name field in the configuration task. Same task works fine on Win7.

Anybody know why this would happen? Something finiky with the new Win10 build?

8.0HF1

Thank you much.

T

Hello

We using Deployment solution 7.6 smoothly few days before. We successfully deploying image on client machine after boot to production altiris agent lost his connection with NS server and after manually update agent gets connected with NS server and takes all other post deployment task.

OR agent takes too much time to update itself and connected to NS server but till the time on NS server side under image deploy task it all showing failed but on client side it got success.

because of this we cannot confirm that whether post deployment task got succeed or not.

I hope after first boot to production of image deployment if altiris agent gets communicated in very less time as earlier it was connected then it took all the post deployment task immediately and gives success result on NS server under task.

It looks like in HF3 a newly pre-defined computer cannot be deployed correctly because of missing information in the "specliaze" phase pass, like the MAC address of the machine and the "true" flag for DHCP.

A machine that has been seen in production before can be re-built and does not have this issue, only pre-defined computers.

I already have a support ticket open for this and am just sharing this information here. I will update the thread accordingly as more information comes in.

When I attempt to PXE boot a machine that has secure boot enabled it will not start PXE and load PE.  Is there a fix for this, or worst case is this addressed and fixed in 8?  We will be going to 8 as soon as our new servers arrive and we can migrate.